WHAT IS TOTAL QUALITY MANAGEMENT ?

TOTAL QUALITY MANAGEMENT (TQM): TQM is a complete re-organizing of the work process and the workplace by application of principles of “teamwork’ and work “teams” that are supposed to involve the worker and give them greater control in their work. It involves “teams” of workers monitoring and controlling each other in their work process, production and application of agreement or employer policies. It results in a scaling down of the workforce and increase of low morale. Some researchers have described TQM as “management by stress.”